FAQs

You asked – we answered

Delivery

We deliver every Wednesday! Our production day is Tuesday so you receive your orders the next day freshly produced. In the future, we’ll be able to offer additional delivery days.

We deliver all across UK Mainland! Unfortuantely, due to the nature of our frozen products, we are unable to ship to the Scottish Highlands, Northern Ireland or Channel Islands.

In short – no you don’t. Our boxes are insulated with fully recyclable 4materials and come with dry ice that will ensure your parcel stays frozen until the evening of the delivery day. In general, our carrier provider DHL will text you an hour delivery window in advance (usually the morning of your delivery) so that you can plan your day.

In case you won’t be home, you always have the option to follow the link on DHL’s email and ask them to deliver it to a preferred neighbour or leave it in a safe place near your home.

Our pouches and packaging have been designed to keep your smoothies frozen until the evening of your delivery day. To achieve this, we use 100% recyclable packaging materials combined with dry ice to keep your smoothies in perfect condition.

The dry ice comes packed in a recyclable plastic wrapper. Carefully grab the dry ice package at an edge (it’s best to use gloves) and bring it outside or to a well-ventilated space (it should be out of reach for children or pets). Leave it there until it has completely dissolved. Afterwards you can dispose the empty plastic wrapper in your recyclables waste.

Nothing to worry about! As long as your smoothies are ‘refrigerator-cold’ to the touch, they’re safe to be popped straight into your freezer.

Orders

When ordering from us, just click on the “Shop” or any “Create a box” -button and you’ll find that you can choose from One-Time purchase and Subscription.

We accept the most common payment methods including Apple Pay, Google Pay, PayPal and all major Credit Card providers including Visa, MasterCard, American Express.

In order to get your smoothies delivered on the Wednesday, you’ll have to place an order with us by Monday, 23:59 GMT+1. That way we can freshly produce your order on Tuesdays and deliver it to you the next day. Every order received from Tuesday, 00:00 GMT+1 will be scheduled for the following week.

At the moment, you are not able to change the content of your order yourselves. If you want to make any changes to a current oder, please email us at help@smoofii.com and we’ll assist you with your request.

Any changes or cancellations must be made 48 hours before your order is scheduled to ship, after which point we won’t be able to consider your updates. Therefore, for deliveres on Wednesday, any changes should be made by 23:59 GMT+1 the Monday before.

Subscription

When choosing subscription, you’ll receive our products at a discounted rate of up to 17% (see shop for more information). To be able to offer you the discount, a subscription requires you to subscribe for at least 2 boxes. You can choose the frequency of your delivery according to your preferences. The options are weekly, fortnightly and monthly. Once you signed up, we’ll continue to use the same payment method provided by you and send you your custom created box.

Yes of course! If you want to keep the same order frequency but would like to have other smoothies delivered, just send us an email to help@smoofii.com and we’ll take care of your change request. Alternatively you can cancel your subscription and set up a new one.

Of course! You can cancel your subscription anytime after your 2nd box by simply sending us an email at help@smoofii.com and we’ll sort it for you.

About us and our products

YESS 100%! We only use fully recyclable sachets and pouches. Moreover, our shipping packaging consists of 100% recyclable cardboard and natural sheeps wool which is biodegradable.

Yes! All our smoothies contain only plant-based ingredients – fruits, vegetables, nuts, seeds and superfoods.